FAQ

Why do online reviews matter?

The Yellow Pages have been replaced by local online search, with a twist: local search results display star ratings. Also, remember 93% of people start their local search online.

How do reviews impact sales?

According to a Harvard Study, some businesses have reported up to a 20% drop in sales due to negative reviews. And for each star rating increase or decrease, businesses may lose or gain 5% to 9% in sales.

What does Local Reputation Edge do?

Local Reputation Edge turns the silent happy majority of your customers into brand enthusiasts which increases your business’ sales. See real reviews from happy customers. Share great reviews on the review sites that matter the most. Increase your star ratingsand get new customers in the door!

What makes Local Reputation Edge different from other review management tools?

Local Reputation Edge is the only easy to implement end­to­end solution for organic reviews encompassing monitoring, collecting, and amplifying reviews. The Local Reputation Edge solutions cover an industry leading Review Sites, so we can work your way.

Who benefits most from using Local Reputation Edge?

Any local merchant previously listed in the yellow pages. This works for brick and mortar locations, as well as home­-based businesses that service others (plumbers, electricians, etc.).

Who is Local Reputation Edge not for?

Individual product lines (i.e. food products or specific electronics) sold in local stores, and single websites without physical locations.

Why do so many businesses show up with bad reviews?

Complainers are motivated to complain. Happy customers are less motivated to share positive information. Any business identified above can repair their local reputation.

How do I collect positive online reviews from my clients, customers or patients?

Local reputation Edge creates a custom website that serves as a landing page where all your customers can leave reviews. On this page, customers can easily submit reviews and star ratings of your business. These can be branded, linked, and embedded into your website and Facebook business page seamlessly.

Can Local Reputation Edge help me collect reviews?

Yes. Our custom website makes it easier for customers to submit reviews easily via many means, including smart phone, tablets and kiosks. We offer free configuration instructions for your own tablets and smart devices.

Is it required for me to get a tablet?

Custom tablets give your in­store customers the perfect user experience for review collection. They can organically submit a review without leaving the store, earn a discount or coupon on­the­spot, and share their review with friends before they even leave.

What can I do to promote my reviews?

Our powerful platform includes automated posting to social media channels, as well as social sharing tools that make it easy for your customers to recommend your company via email, Facebook, Twitter.

What review sites can I integrate with?

All of them!  That’s right, we have built-in integrations for over 80+ websites but allow you to add your own sites seamlessly to the simple platform.

Do I need to install on my computer?

Local Reputation Edge simple review platform is 100% Web Based.  You access the tool online using your unique log-in so you only need an active Internet connection.

Does the Local Reputation Edge simple review system work on Windows and Mac?

Yes!  We’ve tested Local Reputation Edge system on multiple devices with different operation systems including tablets and mobile devices!  In fact, it works on any device that can access the web!

Can I import my customer list?

Yes!  You can easily import a CSV file, so you can gather reviews from both past and current customers.

Is there a contract, cancellation fees, termination fees or refund?

There are no cancellation or termination fees whatsoever.  As a customer, you would be on a month to month subscription plan.  Our team will work with you to make sure you are more than satisfied with our service.  You can easily cancel at any time.

How do I get support?

Easy!  Our team is standing by to help you!  We’re available Monday – Friday 9 am to 6 pm PT.  Check out our support page for frequently asked question or just send us an email at [email protected]

How much does this cost?

We offer the best pricing in the industry, and because of that, we do not show our pricing publicly online. After you sign up for our free trial, pricing will be revealed ….just like magic.