Your company’s digital footprint relies on successful ongoing reputation development. Today’s marketing is the next generation of promoting – where customers find you rather than you seeking them out them. What potential customers find are positive reviews or a deficiency of reviews that will impact how they experience your company way before they call you.
Consider these 4 Get Reviews statistics and you will understand how critical positive reviews are to having even more consistent business success.
90% of consumers say buying decisions are influenced by online reviews
.88% of consumers trust online reviews as much as personal referrals.
.80% of consumers will try that has a rating of 4 stars or more
.66% of consumers find local businesses from the internet
Let me give you an example: If you fell and chipped your tooth and needed an emergency dentistry service, what would you do? More than likely hit the computer to use Google to find a dentist. You would find the dentists on Google page one and stop there – but there is more to this story.
Adams with [77 Reviews] “Dr. Adams was FANTASTIC, and his staff OUTSTANDING…”
Brown has [12 Reviews] “I liked Dr. Brown, however I had a problem with…”
Casey has [0 Reviews] “…”
Even if a reliable friend said “Dr. Brown is absolutely the best,” you’d probably think again before making an appointment with Dr. Brown? I bet you would!
I got plenty of reviews and it’s keeping me busy I absolutely love it. Because I have a lot of good reviews I don’t have to spend a lot of money on advertising Google actually loves contractors with good reviews it’s all about the customer experience. Also, I’m a small company and I’m Doing well I actually cut back on my advertising I just had too much work. Customers definitely love reading good reviews. Have a nice day. Frank G. HVAC Company PA
Who is this for?
I have NO REPUTATION
Does your business work in the markets exposed to Consumer Reviews (ex: Hotels, Restaurants) and have not worked on its’ Reputation, most likely it falls into the Having NO REPUTATION and is considered as damaging as having a BAD REPUTATION.
I have a BAD REPUTATION
If your Company is in this position, it is time to take ACTION today! A BAD REPUTATION can be challenging to repair depending on the damage that’s been done. Alas, the repair CAN be done ….and somewhat quickly if the right strategies are implemented.
I have a GOOD REPUTATION with Very Little Feedback
Your business is on the right track. If your Products or Services are outstanding but few customers give the feedback they deserve, consider what would happen if a business downturn occurred. Is your Company prepared? If not, your GOOD REPUTATION hasn’t yet reached the level where you can sit back and rest on your laurels.
I have a GOOD REPUTATION and Lots of Feedback
Fantastic! You Company has earned their 5 stars… but unfortunately, you’re spending endless hours monitoring your Reputation, making sure your status stays the same across numerous Social Media and Review Sites! I bet your time is better spent working on the things do best.
Make sure you use the full power of Customer Intelligence to consistently increase Sales and Revenues.
Monitored Review Sites